Dallas Carpet Cleaning FAQs
How long will it take to clean my carpet?
The time can vary greatly depending on the amount of furniture to be moved, how dirty the carpet is and any necessary soil removal treatments.
Won’t water ruin my carpet?
Modern carpet technology is basically water resistant, and approximately 95% of the limited amount of water used in our cleaning process is removed by an industrial-strength vacuum.
How long do I have to wait after cleaning to let my children or pets on the carpet?
The carpet may be walked on with clean feet or shoes immediately after cleaning; however, we recommend limiting activity on the carpet to this foot traffic until it is completely dry.
How long will it take for my carpet to dry?
Drying time depends on humidity levels, air flow to the room(s) cleaned and the type of carpet. In general, turning on your air conditioning or heating system (depending on the time of year and your location) will help speed the process. While it typically takes between 2 and 6 hours for the carpet to dry, you can walk on it as soon as we are finished (just remember to remove street shoes first to avoid re-soiling).
What do I need to do before the Technician arrives?
The technicians can move some small items and larger items can be moved at an additional cost depending on the items. We do suggest you remove items off of your furniture like plants, lamps and knickknacks.
What should I do if the soils that were cleaned reappear?
Although most soils that are removed from carpet do not reappear, deep soils in carpet backing may reappear to the surface as the carpet dries, this is known as a wicking effect. Carpet dries from top to bottom and as the top dries the soils that are in the pad and the backing of the carpet rise to the surface of the carpet. If this happens, contact us as soon as possible and we will be able to help you resolve this problem.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean cleaning specific areas of concern or even completely re-cleaning the areas in question. In the end, we’re not satisfied until you are.
NOBODY LIKES SURPRISES! Why do we give you all this information in writing up front? So you are not surprised about the price or level of service you get when we come to your home or business to clean.
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